Get In Touch
Contact NayaOTT IPTV Pakistan
Our team is available to assist you with IPTV subscriptions, reseller inquiries, technical support, and general questions.
Whether you need help choosing the right IPTV subscription plan, have questions about setting up your service, or want to inquire about our reseller program, the NayaOTT team is ready to help. We provide support in both English and Urdu to serve all Pakistani customers. For the fastest response, contact us via WhatsApp where our typical response time is under 30 minutes during business hours. Email responses are sent within 2-4 hours.
Our physical office in Islamabad is open for walk-in customers during business hours. You can meet our team in person, discuss your requirements, and get hands-on assistance with IPTV setup. We recommend calling or WhatsApp-ing ahead to ensure a team member is available to assist you. For existing customers, we offer priority support through our dedicated support channels. New customers can take advantage of our free IPTV trial before making a purchase decision.
Visit Our Office
21 Avenue Street, Sector 36-A
Islamabad, Pakistan
Support Hours
When Can You Reach Us?
| Day | Hours | Services Available |
|---|---|---|
| Monday - Thursday | 10:00 AM - 9:00 PM | Sales, Support, Technical |
| Friday | Closed | - |
| Saturday - Sunday | 10:00 AM - 9:00 PM | Sales, Support, Technical |
For urgent issues, WhatsApp us anytime. We'll respond as soon as possible.
Quick Answers
Frequently Asked Contact Questions
How quickly do you respond to emails?
We typically respond to all emails within 2-4 hours during business hours. For faster response, contact us via WhatsApp where you will usually get a reply within 30 minutes. Our support hours are Monday through Saturday, 9 AM to 9 PM Pakistan Standard Time.
Can I get support in Urdu?
Yes! Our support team speaks both English and Urdu. Feel free to contact us in whichever language you are comfortable with. We have dedicated Urdu-speaking support staff available during all business hours.
Do you have a physical office?
Yes, our office is located at 21 Avenue Street, Sector 36-A, Islamabad. You can visit us during business hours. We recommend calling or WhatsApp-ing ahead to ensure a team member is available to assist you in person.
How do I report a technical issue?
For technical issues, contact us via WhatsApp or email with your account details and a description of the problem. Include your device type and IPTV player name if possible. Our technical team will diagnose and resolve the issue promptly, typically within 1-2 hours for common problems.
What information should I provide when contacting support?
When contacting our support team, please provide your account email or username, the device you are using (Android TV box, Firestick, smartphone, etc.), the IPTV player app name, and a detailed description of the issue. Screenshots or error messages help us resolve your issue faster.
Can I get a refund if I am not satisfied?
Yes, we offer a refund policy for new customers. If you are not satisfied with our IPTV service within the first 7 days of your subscription, contact our support team to request a refund. Note that refunds are processed within 3-5 business days.